XLGL Installation

With version 4.3 of XLGL, installation has been simplified and corrected in many respect. In this article I want to covert some of the changes and special issues when upgrading.

1. Uninstall previous version. This is very important. You must uninstall the previous version of XLGL before installing a new one. This can be done using the Windows Control Panel or with the Start menu (XLGL | Uninstall XLGL). This is necessary because Windows does not do a good job of replacing files for add-ins.

2. Each user must install XLGL in his/her account. XLGL does not require administrative right for installation anymore and user must install XLGL in their own account. This is necessary because the Excel XLL add-in can only be register per-user.

• Users do not need any special permission to install
• The XLGL add-in will only be register in the Windows account where it is installed
• Licensing is still done by computer. Any number of users can install XLGL on a computer and still use a single license
• Do not try to run the installation package ‘As Administrator’. This will install in the Administrator account.

3. By default, the installation folder is in the user account. There is no reason to change this, but if you do, you should still install in a location that only the current user can access. (not Program files)

4.Registration of the add-in in Excel is more solid than before. If it fails for any reason, you can force a registration from the Windows Start menu (XLGL | Register XLGL).

If this still fails, you can send files under My Documents\Add-in Express to support@logicimtech.com.

This new installation frees users  to install the software without administrator, and frees the concern for administrator of installing malicious software. It also enable user to have different version of XLGL (beta version…) under different accounts.

Please let us know if you have any installation issue not covered in this article.

Pierre Alain

Resolving Problems

With XLGL 3.0 out, I think we need to spend some time on resolving general issues with XLGL and listing resources available to you.

About 50% of all support call get can be resolved by updating your system. XLGL is bound to Excel and works on Windows. First, make sure you use Genuine Software and that you have the latest update and Service Packs for Windows and Excel.

Then, of course, having the latest version of XLGL really helps. We constantly make improvement ourselves and release updates as needed, free for anyone with a valid subscription to support. These updates may add new features, but also solve bug and add support for changes made either in Excel or Simply Accounting.

You can look at your current version from Excel, under XLGL > About… You can also run XLGL > Check for Updates to see if an update is available and download it.

What if that doesn’t solve it? When XLGL generates an exception, you can send the error report to us, with your own comment. This is anonymous, so if you want to be reached back, please include your email.

Use XLGL > Contact Support to send us support emails. This will include technical information such as the version of XLGL and version Excel you are using and can help us resolve the issue faster. Emails can include screenshot, workbook, Simply Accounting backup file or any other file you deemed necessary. Too much information is better than not enough.

support@logicimtech.com is the email you want to use if you do not have access to XLGL for some reason.

The help file included with XLGL can also help you solve problem, while learning more about XLGL.

This blog along with the french one continuously provide up-to-date information and solution for XLGL.

Look at Twitter (here in French) for the latest news and alerts.

Check out our web site for examples, tutorials and other information.

Did I forget anything?

Pierre Alain

Registering XLGL in Excel

For some reason, either after installation or later on, the XLGL menu may not appear in Excel. Actually, the add-in is not loaded at all and it becomes impossible to refresh your report. This can be caused by updates, antivirus/antispyware program and others.

Luckily, fixing this is easy. Here are the steps to take in Excel 2000-2003 and then for Excel 2007.

Excel 2000-2003

1-On the Excel menu, click on Tools, then Add-ins.

2-Mark the checkbox for XLGL and click OK.

Excel 2007

1-Click the Office button. (the big round button in the upper left)

2-Click Excel Options (at the bottom right of the window)

3-Select Add-ins in the left panel.

4-At the bottom of the window, click Go…

5-Mark the checkbox for XLGL and click OK.

In the case where XLGL would not be in the list, click on Browse… and retrieve the XLGL.XLL file from the installation folder. If you did not change it at installation, it will be:

C:\Program Files\Logicim inc.\XLGL\XLGL.XLL