About 50% of all support call get can be resolved by updating your system. XLGL is bound to Excel and works on Windows. First, make sure you use Genuine Software and that you have the latest update and Service Packs for Windows and Excel.

Then, of course, having the latest version of XLGL really helps. We constantly make improvement ourselves and release updates as needed, free for anyone with a valid subscription to support. These updates may add new features, but also solve bug and add support for changes made either in Excel or Simply Accounting.

You can look at your current version from Excel, under XLGL > About… You can also run XLGL > Check for Updates to see if an update is available and download it.

What if that doesn’t solve it? When XLGL generates an exception, you can send the error report to us, with your own comment. This is anonymous, so if you want to be reached back, please include your email.

Use XLGL > Contact Support to send us support emails. This will include technical information such as the version of XLGL and version Excel you are using and can help us resolve the issue faster. Emails can include screenshot, workbook, Simply Accounting backup file or any other file you deemed necessary. Too much information is better than not enough.

support@logicimtech.com is the email you want to use if you do not have access to XLGL for some reason.

The help file included with XLGL can also help you solve problem, while learning more about XLGL.

This blog along with the french one continuously provide up-to-date information and solution for XLGL.

Look at Twitter (here in French) for the latest news and alerts.

Check out our web site for examples, tutorials and other information.

Did I forget anything?

Pierre Alain